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St James Medical Centre
Book Appointments
Contact us online, if you need help with a non-urgent medical or administration request.
Our Appointment Procedure
Get you better
If you are experiencing muscle, bone or Joint pains, please try this pathway first, before you contact the GP.
The getUBetter app
Need support with your muscle or joint problems? The getUBetter app can help.
Don’t need to wait for an appointment to access a personalised, safe and effective plan for your condition.
The app is a free and easy to use tool, which means you can self manage at home, work or on the move and it signposts you to further advice and support if needed.
- Personalised recovery plan
- Step-by-step guidance
- Exercises based on your condition
- Advice to seek help, if needed
- Referral to your local healthcare providers, treatments, and services, if needed
Suitable for anyone aged over 18, anyone who’s been advised or is choosing to self manage their condition or anyone who is waiting for treatment.
Book an Appointment
All clinical queries will be passed to the clinical team for assessment. Urgent queries submitted before 4pm, will be dealt with on the same day, and non-urgent queries within 24 working hours.
We have changed the way we work. From 9th January 2024, our receptionists are no longer able to book you for an appointment without your clinical issue being assessed by a clinician first.
- Contact us online via accurx - To access our online access system and submit your medical or admin query.
If you have difficulties using our online access portal, please call the practice and a member of the reception team will complete the enquiry for you.
Cancel an appointment
If you wish to cancel your appointment with short notice, please use the NHS app
If you are unable to use the NHS app, you can call the practice and we will cancel the appointment for you
Need to see a GP but can’t get an appointment?
Our GP Hubs can help.
Call NHS 111 before you go to book a telephone appointment at one of our GP Hubs in Central Croydon, Purley, or Parkway.
Life Threatening - Go to A&E
In an EMERGENCY call 999.
If you or someone you know has a life-threatening condition, such as loss of consciousness, a sudden confused state, chest pain, breathing difficulties etc, you should call 999