Book Appointments

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Contact us online, if you need help with a non-urgent medical or administration request.

Submit a New request

Our Appointment Procedure

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Get you better

If you are experiencing muscle, bone or Joint pains, please try this pathway first, before you contact the GP.

getUBetter
 

The getUBetter app

Need support with your muscle or joint problems? The getUBetter app can help.

Don’t need to wait for an appointment to access a personalised, safe and effective plan for your condition.

The app is a free and easy to use tool, which means you can self manage at home, work or on the move and it signposts you to further advice and support if needed.

  • Personalised recovery plan
  • Step-by-step guidance
  • Exercises based on your condition
  • Advice to seek help, if needed
  • Referral to your local healthcare providers, treatments, and services, if needed 

 Sign up

 Getting started

 Contact Support

Suitable for anyone aged over 18, anyone who’s been advised or is choosing to self manage their condition or anyone who is waiting for treatment.

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Request an Appointment

To ensure you receive the right care as efficiently as possible, our online triage system, Patient Triage, remains in place for all appointment and consultation requests. Please submit your requests via Patient Triage instead of calling the practice.

How It Works

  • Contact us online via Patient Triage.

  • Choose the type of request – Medical or Admin.

  • Complete the form with as much detail as possible.

  • Submit your request, ensuring your contact details are up to date.

Your request will be reviewed by a GP, who will determine the best next steps. This may include:

  • Booking an appointment with a GP or another clinician.

  • Providing advice or treatment remotely, where appropriate.

  • Directing you to a more suitable service, such as a pharmacy or physiotherapist.

What You Can Use Patient Triage For

  • Appointment requests

  • Test results

  • Prescription queries

  • Sick notes & medical letters

  • General medical advice

When to Submit a Request

The triage system is open Monday – Friday, 8am to 1pm.

After 1pm, please contact the practice on 020 8684 5353 to speak to a member of the team who will be able to assist you.

Urgent Medical Issues & Emergencies

  • For serious medical emergencies (e.g., severe chest pain, heavy bleeding, collapse, unconsciousness), call 999 immediately.
  • For urgent but non-life-threatening issues outside practice hours, contact NHS 111.

Response Times

  • Urgent requests – assessed and responded to on the same day.

  • Non-urgent requests – we aim to respond as soon as possible, usually within the same day, but please allow up to 48 working hours.

If your condition changes while waiting for a response, please contact us or seek urgent medical attention.

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Cancel an appointment

If you wish to cancel your appointment with short notice, please use the NHS app

If you are unable to use the NHS app, you can call the practice and we will cancel the appointment for you

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Need to see a GP but can’t get an appointment?

Our GP Hubs can help.

Call NHS 111 before you go to book a telephone appointment at one of our GP Hubs in Central Croydon, Purley, or Parkway.

Visit the Croydon GP Hubs website

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Life Threatening - Go to A&E

In an EMERGENCY call 999.
If you or someone you know has a life-threatening condition, such as loss of consciousness, a sudden confused state, chest pain, breathing difficulties etc, you should call 999